Frequently Asked Questions
What are the store hours?
What are the store hours?
Our stores are open from 10:30 AM to 9:00 PM.
How can I check if a product is available in a specific store?
How can I check if a product is available in a specific store?
You can check product availability by:
1. Calling the store manager (contact details are available in the "Our Stores" section).
2. Visiting the "Our Stores" section on our website, where you can find a list of available products and brands for each location.
Do your stores offer fitting rooms?
Do your stores offer fitting rooms?
Yes, all our stores have dedicated fitting rooms—separate for men and women—to ensure a comfortable trial experience.
What are the available payment methods?
What are the available payment methods?
We accept cash, credit/debit cards, UPI, wallet payments, and store credit.
Will there be a cash refund?
Will there be a cash refund?
No, we do not provide cash refunds. Instead, you will receive store credit or can exchange the product.
What are your return/exchange policies?
What are your return/exchange policies?
Return/exchange period: 15 days.
Sale items: No returns/exchanges on discounted products.
Non-returnable items:
Men: Briefs, bikinis, trunks, boxers, supporters.
Women: Panties, shapewear, lingerie sets (with coordinate panties).
Are there any products that cannot be returned?
Are there any products that cannot be returned?
Yes, for hygiene reasons, we do not accept returns/exchanges on:
Men’s innerwear: Briefs, bikinis, trunks, boxers, supporters.
Women’s innerwear: Panties, shapewear, lingerie sets with coordinate panties.
What if I lose my receipt?
What if I lose my receipt?
If you are a registered customer, we can retrieve your purchase history and assist you. This is why we recommend registering with us.
Can I shop for Body Basics products online?
Can I shop for Body Basics products online?
No, we currently do not offer online shopping. Please visit your nearest store.
Do you offer home delivery?
Do you offer home delivery?
Yes, we offer home delivery. Simply call your preferred store (details available in the "Our Stores" section).
What brands and products do you carry?
What brands and products do you carry?
We offer a wide selection of premium brands, including:
Brands: Jockey, Aguante, Van Heusen, Enamor, Triumph, Wacoal, Amante, Gray Eagle, Next2Skin, O Baby, Paras, Sloggi, Puma, Peter England, Lavos, Spykar, Black Panther
Products: Activewear, functional running gear, innerwear, lingerie, casual wear, athleisure, sleepwear
Accessories : Caps, Socks, Handkerchiefs, Arm sleeves, Supporter, Towels
Can I provide feedback on my in-store experience?
Can I provide feedback on my in-store experience?
Yes! You can:
Leave a review on Google.
Call our team and share your feedback directly. Review Us