Cancellation & Refund Policy
We at bodybasics.in believe in a very simple and customer friendly return policy.
- Reason other than manufacturing or incorrect shipment from our side.
If you are not satisfied with your purchase due to any reason other than manufacturing defect or incorrect product shipment from our side, you can simply return it to us within 30 days from the date of receiving the product. You can buy other product from us or simply take credit voucher of the amount minus reshipping cost. Such credit vouchers can be adjusted on your next purchase.
You can contact our "Customer Care" before initiating the return.
Before accepting the shipment, kindly ensure that packaging is not damaged or tampered. If the customer observes the package is damaged or tampered, he/she should not accept the delivery of the shipment. Thereafter you may mail/ call bodybasics.in customer care to inform about the same along with the " Order ID" as it would be required by our customer care executive to track the order.
You must keep all tags,packaging material and all accessories with the product along with the original invoice while returning it back to us.
- Manufacturing defect or incorrect shipment:
In cases, where the product delivered is in damaged condition or the contents are missing, customer must inform bodybasics.in within 24 hrs of delivery of the order. We will adjust the return shipping charges borne by you as a credit voucher and will not charge for reshipping the product to you.
- Following items will not be exchanged/returned back under any circumstance, keeping in mind the hygiene interest associated with it.
Men:Innerwears like briefs, bikinis, trunks, boxer, supporters.
Women: Panties, shapewears, lingerie set in which coordinate panties are there.
- In case of a refund, under no circumstance cash would be refunded. Refund will be only in the form of a credit voucher which can be used on your next online purchase through our website.
The value of the credit voucher would be calculated as the value of the product(s) minus any discount voucher, shipment charges or cash on delivery
charges if applicable. Initial shipping charges are non refundable. Credit voucher would be issued within 10 working days from the date of receipt of your return shipment.
Note: Due to COVID-19 situation, other than manufacturing defect no return/exchange are allowed in any circumstances.