FREQUENTLY ASKED QUESTIONS

My Account

You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Bodybasics.

Yes. This ensures a secure shopping from your end.

Yes you can shop without registering, as a guest.

Yes. Please see our Privacy Policy to know more.

There are no charges for registration on Bodybasics.in

No, registration once done will not expire.

Click on Forgot Password option available in Login page. A link to set new password will be mailed to your registered Email ID.

Yes, after you login, you can go to the “My Account” section and edit your personal information.

You can unsubscribe from our services by clicking on the “Unsubscribe” section on the email received.

Yes, you can. Kindly refer to our serviceable pin codes in the shipping section.

Customer Support

Bodybasics operates from 10am to 6pm (Mon to Sat). You can get in touch with our Customer support team during the above working hours at 1800 1212 165 or Email us at feedback@bodybasics.in

About Merchandise

Bodybasics sells premium branded Lingerie, Innerwear, Accessories and Sportwear for both Men and Women.

We have provided Size Charts for each brand and product category. Please refer to our “Size chart” section.

Payment

We accept Visa, Mastercard, Maestro, American Express, Diners, Discover Cards. We also have an option of net banking, PayTM and Cash on Delivery ( Available as per serviceable PIN Code list )

We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank.

Cancellations / Returns/ Refund

If a product goes out of stock, it will not get added to the shopping cart. In rare scenario if the product is not available after placing an order, the amount for the same will be refunded within 5 working days.

No, there’s no such limit. However if the order is for a large number of pieces and the same is not available online, you can drop an email at feedback@bodybasics.in mentioning the details of the product and quantity required. We shall let you know if the same can be arranged, post which the payment can be done.

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and get the order cancelled. In case of pre payment , a credit note for the said amount is issued with a validity of 3 months from the date of issue and the same can be used for your next online purchase through our website.

In case of a refund, under no circumstance cash or cheque would be refunded. Refund will be only in the form of a credit note with a validity of 3 months from the date of issuance and it can be used on your next online purchase through our website. The value of the credit note would be calculated as the value of the product(s) minus any discount voucher, shipment charges or cash on delivery charges if applicable. Initial shipping charges are non refundable. Credit note would be issued within 10 working days from the date of receipt of your return shipment.

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Following items will not be exchanged/returned back under any circumstance, keeping in mind the hygiene interest associated with it.

Men: Innerwears like briefs, bikinis, trunks, boxer, supporters.
Women: Panties, shapewears, lingerie set in which coordinate panties are there. White bra also is not exchanged under any circumstance.

Other items can be exchanged provided they are unused, unwashed, and are in original box packaging with all tags intact and the invoice copy.

We have 15-days Return Policy, which is applicable under these circumstances:

If broken/unsealed, do not accept the order at the time of delivery itself.

Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with along with the invoice.

No, we do not have the facility for reverse pick up. The Customer has to ship back the product at his own cost. However if there is a mistake at our end in sending the product, the cost will be borne by us.

All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.

Shipping

Currently, we deliver only in India.

In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.

In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support desk at 18001212165 and intimate the same immediately.

If you wish to ship products to different addresses, you shall need to place multiple orders as each order is shipped only to a single address.

Details of shipping charges are given below:

Pune, Pimpri & ChinchwadRs. 0.00
All other Above Rs.750/-Rs. 0.00
All other Below Rs.750/-Rs.50.00 (For Pre-paid orders – Debit/Credit Card, Bank Transfer, Net Banking)

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

Depending upon the location, normally it takes 3-7 Days for the delivery of a product.

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.